Website: www.shreeshyammart.online
Business Name: Shree Shyam Mart
1. Order Cancellation Policy
- You can cancel your order before it is shipped by contacting our customer support team.
- Once the order is processed or dispatched, cancellation requests will not be accepted.
- For prepaid orders, the refund will be processed within 5–7 business days after cancellation confirmation.
To cancel your order, please contact:
📧 Email: support@shreeshyammart.online
2. Return Policy
We accept returns under the following conditions:
✅ The item is damaged, defective, or incorrect.
✅ The return request is raised within 48 hours of delivery.
✅ The product is unused, in original packaging with tags intact.
Items NOT eligible for return:
- Innerwear or personal hygiene products
- Customized or made-to-order items
- Items purchased under clearance/sale (unless damaged)
3. Return Process
- Email us at support@shreeshyammart.online with:
- Order ID
- Reason for return
- Clear product photos (if damaged or incorrect)
- Our support team will verify and approve the return.
- Pickup will be arranged within 3–5 business days.
- Once the product is received and inspected, refund or replacement will be processed.
4. Refund Policy
- Refunds will be initiated only after successful return pickup and product verification.
- Refunds will be processed back to the original payment method (Paytm Wallet/UPI/Card/Net Banking).
- Refund time may vary based on bank or payment provider, usually within 5–7 business days.
5. Shipping Charges
- If the return is due to our fault (wrong/damaged item), shipping charges will also be refunded.
- If the return is due to customer change of mind, shipping charges will not be refunded.
6. Contact for Support
For any issues regarding returns or refunds, please contact:
Shree Shyam Mart – Customer Support
📧 Email: support@shreeshyammart.online
🌐 Website: www.shreeshyammart.online